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Import Theories, One Step Ahead

Surprise! You need to exchange an imported product: here’s how to deal!

Surprise! You need to exchange an imported product: here’s how to deal!


This post is also available in: English Português (Portuguese (Brazil)) Español (Spanish) Français (French) 日本語 (Japanese) 繁體中文 (Chinese (Traditional))


Exchanging an imported product, at first, may seem like a more complicated mission than it actually is. And above that, the attraction to shop abroad has always been strong among Brazilians. After all, the diversity of products is wide and, generally, the prices are considerably lower than those practiced in our country. Now, with the ease provided by the internet, purchasing items from websites anywhere in the world has become even simpler, and this practice has proven advantageous for many people.

If you are interested in supplementing your income by reselling these products, it is essential to be aware of the substitution policies applied to imported products. Each country or e-commerce platform has its own rules, and it is essential to know them to avoid losses when receiving defective or different products than what was purchased.

So check out the best way to protect yourself in your purchases and some of the replacement policies. Happy reading!

Exercise your right to regret

As with purchases made in Brazilian online stores, many foreign websites guarantee the consumer the right to withdraw from the purchase and exchange an imported product.

However, it is best to avoid this situation, as several procedures can make the process, which is naturally time-consuming, more difficult. To be on the safe side, it is important to know the policy and guarantees of each seller regarding returns, refunds for delays or inconsistencies in the product description, among other aspects.

Answering all questions

Many international shopping sites already offer Portuguese language translation. Although some terms may not be translated correctly, it makes it much easier to know the material and size of the item, for example.

In addition, it is common for sellers of large platforms to have a service channel to answer questions. The translation is up to the website and, again, the language may seem a little strange, but it works. Fortunately, they are usually quite helpful.

Prefer companies with representation in Brazil

According to the Brazilian Institute for Consumer Protection (IDEC), if a person buys a product abroad that has a manufacturer in Brazil, such as an electronic, that company must assume all responsibilities and obligations with the Brazilian customer who needs to exchange an imported product.

This rule also applies to products purchased in other countries that are not manufactured or sold here. In this case, if the item is defective, the supplier must provide assistance to it, even if this involves sending the product for repair outside the country.

To avoid problems and the unwanted replacement of imported products, it is essential to maintain the same attitude in any virtual purchase, whether on Brazilian or foreign websites: carefully observe all product details (color, size chart, materials, etc.), price, installment options, shipping cost, delivery time, among other aspects. Also, always read the store’s terms and policies before finalizing the transaction.

Use a parcel redirector

This tip is not intrinsically linked to the theme of the article but we can say that it is the safest of the options for those who want to avoid any kind of headache when shopping abroad. By sending your purchases made from the United States to a redirector like ViajaBox, you will be able to check your product in the smallest details through photos and even video (this service will have an additional cost) if you deem it necessary. This way, you can be fully sure of what you are buying. In addition to these advantages, you can also pay for a trial if it is an electronic product and can be turned on and tested – you will receive a video where the person will test basic functionalities of the item.


With the information in this article, you now know how you should act in the face of an adverse situation in your purchase and also how to try to prevent it from happening. If you still have any questions, don’t hesitate to use the comments field. You can also contact ViajaBox directly via email or via WhatsApp.


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