Assisted Purchase
Facing any of the difficulties below?
We are here to help with any question! With our assisted purchase, we do your US shopping and take care of everything until it reaches your address.
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What is assisted purchase?
The ViajaBox purchase is an assisted shopping service designed for customers who do not have an international credit card, do not know English or cannot access American stores that block shoppers from other countries. Our team makes the purchase for you in the United States.
You request a quote for the products you want and we send you an email informing you of the total amount. All this without paying anything! You only pay when you approve the purchase. Upon approval, just make the payment through our website: we make your purchases and receive everything at our warehouse, from where they are shipped via package forwarding to your address.
Before requesting a quote, you can estimate the total cost with the import calculator and ask questions at our help center. A service designed for your greatest comfort!
How does it work?
REQUEST A QUOTE
Send us the links of the products you want to buy in the USA.
RECEIVE THE TOTAL BY E-MAIL
Values of the product, US shipping, taxes and the ViajaBox fee — without paying anything.
APPROVE AND PAY ON OUR WEBSITE
After checking that everything matches the quote, pay with PayPal, card, Pix or boleto.
RECEIVE AT HOME
We buy, receive at our warehouse and ship to any address you choose.
Frequently Asked Questions
How much does the assisted purchase cost?
You pay the product price, US shipping and taxes (when applicable) and the ViajaBox service fee — all detailed in the quote before any payment.
Can I order from any store?
From almost all of them. Some companies, such as Hollister, Abercrombie, Fragancenet and Oakley, do not allow purchases shipped to forwarding addresses. Check our recommended stores.
When is the purchase made?
As soon as payment is confirmed (boleto may take up to 48 business hours), our team makes the purchase and the products go to your suite at the ViajaBox warehouse.
Watch our video to learn more
Do you have any questions?
Our goal is to help you!
Get to know our assisted purchasing! Sign up for free!