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You can shop on websites from anywhere in the world, as long as they deliver to the US. It doesn't have to be just the stores on our suggested stores list.

On our suggested stores page you will find links to the biggest, best and most reliable American sites, organized by category. Remember that you can shop at sites anywhere in the world, as long as they deliver to the USA. It doesn't have to be only the stores on our list.

When buying in the US with your credit card, you need to enter two addresses. The billing address is the address where you receive your credit card bill in Brazil. The mailing address, or shipping address, is where your purchases will be sent. This address error is what causes 90% of cancellations in the US.

Watch this video to learn how to create your shipment on our site.

https://youtu.be/6Ys1vBoccrA

The maximum allowed weight is 30kg (66lbs) and the maximum allowed volume is less than 197cm (79''). It is calculated as follows: (1 x the largest side) + (2 x smallest side 1) + (2 x smallest side 2), whereby the largest side may not exceed the measurement of 104cm (41'').

The customer is fully responsible for completing the customs declaration. When you are creating your shipment on the website you will be asked to fill out the customs form. You can declare as much as you wish. See a filled-in declaration example.

All shipments are from individual to individual and are sent as gifts in unmarked boxes.

Yes. All shipments are from individual to individual and are sent as gifts in unmarked boxes.

Yes. Just request the delivery on the website, provide the hotel address and choose the date. In the Orlando area, delivery is made in person. In other regions, the shipment is sent via mail.

On average, the shipment is dispatched within 24 hours, and the tracking code is sent by email.

Use our shipping calculator to estimate the shipping cost, or watch this one-minute video to understand how to run the simulation.

https://www.youtube.com/watch?v=VZWAwfI__Hg

Payment to ViajaBox is done through PayPal, billet, bank transfer or deposit in account. Payment via billet is most recommended, as it is made in Brazilian Real, and you avoid paying the currency conversion fee and 6.38% IOF. The billet takes up to 48 hours to clear. When paying for your shipment on our site you will find both options. Watch this video that shows how to make your payments on ViajaBox:

https://youtu.be/oK7zEQmnADs

It is not clear how all the IRS criteria work. It will all depend on the volume of the box, type of product, and total value of the package being shipped. The more expensive the products, the greater the chances of taxation. The tax is 60% of the declared value of the product. What we realize over time is that taxation is at the mercy of the customs officer. Sometimes, products that should be taxed are not; while products that should not be, are. So we can say that most things pass through without taxation, but nothing guarantees that your product will not be taxed. You can declare your products as you like regarding price, including using the services we offer to help you de-characterize your product as new, increasing the probability of not being taxed. But remember: nothing guarantees that your product will not be taxed. You can estimate the costs with taxes using our import calculator. See more information on the site:

https://www.gov.br/receitafederal/pt-br/servicos/aduana/remessa-postal-expressa

Watch the video to learn where to find your tracking code and track your shipment

https://youtu.be/IXyKq1RahKg

The first tracking code update takes up to 10 working days to appear in the system. The other updates are automatic. This is because the label has been attached to your box that is going to the distribution center in Miami. Once there, after being inspected, it will be scanned and entered into the system.

The average delivery time to your home in Brazil is 21 calendar days.

Incoming boxes are registered within 24 hours of receipt. There are thousands of boxes arriving every day. Don't worry! Just wait, as soon as your box is registered, a notification e-mail will be sent immediately.

For storage, up to 90 days the customer pays nothing. Between 90 and 120 days the customer will pay $20.00. After that, the order will be considered abandoned.

You can choose to fully insure your purchases by paying 5% of the amount you declare in the customs declaration. ViajaBox will contract USPS insurance to ensure your refund in case of loss or misplacement. USPS will cover 100% of the DECLARED value and will track the tracking based on their own website as well as the Brazilian Post Office website. It is based on the tracking of these two companies that ViajaBox will trigger the insurance of your order with the USPS in case of loss or misplacement.